Menu admin (article)

  • Error, form does not exist or is not published.

Terms and Conditions

www.naples-airport-taxi.com is the website that Sorrento Limousine di Roberto D'Angelo  (the “Supplier”) uses to receive booking for its private transfers services. By booking a transfer on line on the aforementioned website, the user accepts all the conditions that are explained below.

When booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

  1. read the following Terms & Conditions and agree to be bound by them;
  2. consents to our use of personal data to provide the service;
  3. is over 18 years of age;
  4. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Your booking with us is subject to the following Terms and Conditions and you are advised to read them carefully. 
IMPORTANT! Make sure you received our written confirmation to any request, even in case of changes and amendments prior to your departure.

As soon as your  booking is confirmed  a contract between you and the supplier will exists. The Supplier is entitled to refuse any order placed by you. We do not guarantee availability to every booking request. In the unlikely event that the supplier cannot find a vehicle available for your booking request, we will email you to advise you as soon as possible. If you have already paid the service we will refund it as soon as possible. In some cases refunds may take up to 5 working days.

1. CANCELLATION POLICY

It is possibile to cancel your transfer up to 24h prior to the agreed pickup/arrival time. To cancel your reservation you can contact via WhatsApp or SMS the service manager or use the website contact form. Always specify the reservation ID when requesting a cancellation.

1.1 CANCELLATION AND PICKUP TIME CHANGES BY THE USER
It is possibile to cancel your transfer up to 24h prior to the agreed pickup/arrival time. After that period, the cancellation fee amounts to 100% of the cost.

1.2 CANCELLED OR DELAYED FLIGHT/SHIP/TRAIN

  • UP TO 24H before the agreed pickup
    No cancellation fee
  • FROM 24H to 3H before the agreed pickup
    Cancellation fee is 50% of the total price.
  • IN THE LAST 3H before the agreed pickup
    Cancellation fee 100% of the total price.

IMPORTANT! In any of the aforementioned cases Sorrento Limousine di Roberto D'Angelo will provide a receipt to ask the airline, maritime or train company, or the travel insurance for a refund.

1.3 CANCELLATIONS DUE TO WEATHER, STRIKES, FORCE MAJEUR IN GENERAL

We cannot be held responsible for events like strikes, extreme adverse weather or other events beyond our reasonable control, and therefore we'll not provide compensations in case of such events. All the conditions in this contract apply.

1.4 WAITING TIME FOR DELAYED FLIGTHS

The maximum waiting time is 90minutes, after that each additional hour or fraction will be charged 30€/h upon request. Rescheduling of the transfer is only possible if you contacted us before departing to notify the delay and only upon availability.

1.5 Connections/stopovers
The loss of the final leg of a connection flight/train, due to the delay of the first flight/train, if communicated in the last 3h before the agreed pickup, entails a cancellation fee of 50% of the cost of the service. After that term or in without any communication from the customer, the full amount is required.
As for the other cases mentioned above, we’ll provide a receipt to ask the carrier for a refund.

AIR PASSENGER RIGHTS
Please refer to this link to get to know all your rights when traveling in EU by plane
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

 

2. PAYMENT METHODS

The customer can pay using: credit card, PayPal or cash to the driver. The exchange/administrative flat fee for PayPal and Credit card payments amounts to 2,9% of the price, and it is discounted when choosing cash to the driver.

IMPORTANT! By providing your card information during the booking process, you allow Sorrento Limousine di Roberto D'Angelo to use those information to charge the cancellation fee in all the cases mentioned in the CANCELLATION POLICY above.


3. BOOKING MODIFICATIONS

Amendments (not caused by flight/train/ship cancellations or delays) to confirmed bookings such as: pickup address, pickup time, destination address or flight/ship/train information, or special requests should be made EXCLUSIVELY via the website, by logging in using your email and the password received in the email with subject ACCESS DATA. Please check your spam/junk folder if you cannot find it. Or contact us to reset your password.

Changes in the last 48h should be made via WhatsApp directly to the number that is on the confirmation email.

+++IMPORTANT+++
The WhatsApp number for updates and information is available from 8am to 7pm CET.
The email assistance is available from 7AM to 9PM CET.

Modification requests via the Request information from on the website will not be taken into consideration.

If the customer needs to change the pickup location or destination location, the booking will have to be cancelled and a new booking should be processed. The cancellation can be asked for using the form on the website.

Modifications are always subjected to availability. No amendment can be guaranteed and, should the customer decide to cancel the transfer for that reason, the cancellation policy below will still applies.


4. MAXIMUM WAITING TIME

4.1 FOR THE DRIVER
Pick-up from airports/cruise terminal

90min from the actual flight/ship arrival time (displayed on the terminal displays). After that time, and without a communication from the customer, the service will be considered as NO-SHOW, the driver will leave the meeting point and a 100% fee will be charged.

Pick-up from any other location (hotel, address, train station):
30min after the agreed pickup time. After that period, if the driver has not been contacted by the customer, he will leave the meeting point and the service will be considered as NO-SHOW, hence a 100% cancellation fee will applied.

4.2  FOR CUSTOMERS
Due to accidents, traffic or all other unexpected events, the driver may not arrive in time. Please allow up to 30min for the driver to arrive.

5. EXCESSIVE LUGGAGE AND SPECIAL ITEMS

To ensure the best service and vehicle for the customer’s need, please inform us about any big luggage or special items that have an odd shape, are heavy or bigger than usual, including, but not limited to:

  • strollers
  • wheelchairs
  • scuba dive equipment
  • bikes and bike bags
  • golf bags

The customer shall be held responsible for any expenses for additional or different vehicles necessary to carry the luggage or special items not specified on the reservation form.

6. RESPONSIBILITY

Sorrento Limousine di Roberto D'Angelo is not responsible for damages caused by delays, lost luggage, and flight, ships, trains or other means of transportation in connection.

Sorrento Limousine di Roberto D'Angelo outsources some of its services, when necessary, to other companies that work with the same quality standards and efficiency.

Sorrento Limousine di Roberto D'Angelo is committed, in every reasonable way, to making sure that all its vehicles, or vehicles driven by external collaborators, arrive in time for the departure and arrival appointments at their destination. However, it will not be responsible for delays due to force majeure (weather, socio-political events, accidents, traffic, vehicle breakdowns).

7. CUSTOMER’S RESPONSIBILITIES

By selecting the checkbox to accept the Terms and Conditions in the booking form, the customer undertakes to honoring the commitments made at the time of the booking. Customers should provide real data (address, phone, name, etc), and should communicate every change promptly, should the information provided at the time of the booking be not up-to-dated.


8. SERVICE AVAILABILITY

After completing the booking procedure, the customer will receive a confirmation email. If there is no vehicle available, we’ll send an email to decline the booking. We recommend to always check che spam/junk folder and to add our address to the authorized senders list. In addition the customer can log on to the website using the username and password created whilst booking, to check the status of the reservation.

Vehicles types and models specified in the booking form and throughout the whole website, are mainly for service description purposes. In some rare cases, the supplier of the service could use a different vehicle for the transfer, i.e. if the booked vehicle is delayed by traffic, deviations or other reasons that are not voluntary. In these cases the supplier will provide the first suitable vehicle available, at the same price or at a higher price if necessary. We cannot guarantee that the same vehicle specified in the confirmation email will be provided for the service.

9. CHANGES AND CANCELLATION BY THE SUPPLIER

If, for reasons beyond its control, the supplier needs to make a significant change to your confirmed services, or is forced to cancel them, we will inform you as soon as reasonably possibile.

10. CHILD SEATS

By law, in Italy child seats are not mandatory for private transfer services, however you can book a safety seat for your child in the booking form, the price is 5€ for each seat.

11. COMPLAINTS/REFUNDS REQUESTS

If you have a complaint about the service and what to ask for a refund, please contact Sorrento Limousine di Roberto D'Angelo using the number of the service manager that can be found in the confirmation email or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Complaints received via the request information form will not be prioritized and or processed separately in any way. The email customer service is only available for helping customers with the booking procedure or for quotations that cannot be processed via the instant quote.

13. FORCE MAJEUR

www.naples-airport-taxi.com shall not be held responsible for any delay, modification or cancellation caused by unforeseeable circumstances beyond its control, such as accidents on the transfer route, normal or heavy traffic, acts of terrorism, strikes, police checkpoints, extreme weather conditions, detours, natural disasters, road maintenance, etc.

12. Intellectual Property Rights

Trademarks, copyrights, and all other intellectual properties of this website have been granted to Naples Airport Taxi and are protected by the national and international regulations governing intellectual property. Any use of these contents by third parties for any purpose other than booking transfers is prohibited, including modification, subsequent publication and total or partial reproduction or representation without the express consent of Naples Airport Taxi.

Cookie Policy for Naples Airport Taxi 

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

 

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

How to disable cookies on: 

 

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

REVISED: 25 May 2018

We strictly adhere to the requirements of the data protection legislation in the EU. For the purposes of this Privacy Policy, data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018, the General Data Protection Regulation ((EU) 2016/679) (GDPR).

Naples Airport Taxi will comply with data protection law. Personal information we hold about you will be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for reasons that we have explained to you when you signed up
  • Accurate and kept up to date
  • Kept only as long as necessary for the reasons we have told you about
  • Kept securely
  • We use your personal information to reply to you or to keep you updated about the service we offer
  • We will only contact you with your consent
  • We will not pass your information to any third parties

Naples Airport Taxi by Roberto D'Angelo, pursuant to art. 13 of the Legislative Decree no. 196/2003 ("Law on personal data protection”), processes the personal data in compliance with the law in force, provided during your booking. They shall be suitably handed in order to ensure security and confidentiality, as per the above regulations.

 

1. Data collection
The company Naples Airport Taxi by Roberto D'Angelo will collect through the website www.naples-airport-taxi.com some personal data, such as first name, surname, email address, phone number, mobile number, and credit card number, if required, reported by the customer in the form used to subscribe , book and register to our services, under various configurations. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to audit usage and help develop our website.

2. Data processing purposes and methods
2.1. The data collected as per the above par. 1 shall be only used for the following purposes:

a) Make offers, provide transfer services and sightseeing tours;
b) Use the phone number provided during the booking procedure in case of need during the service;
c) Internal statistics to improve the service we are offering

2.2. The personal information provided is collected pursuant to law, contract obligations and guarantees, and the suitable regulations. They will be processed by telematics methods, including electronic means, according to procedures strictly related to the above purposes and, in any case, by guaranteeing data protection and confidentiality.

3. How long will we keep your information?
We will retain your personal information no longer than is necessary for the reason we obtained it in the first place.

Data that is no longer needed will be securely deleted. 
Data retention periods: Your data will be stored into our database for 5 years. If you want us to delete all your private information please send and email to This email address is being protected from spambots. You need JavaScript enabled to view it..

4. What are your rights?
All our customers have the right to obtain confirmation that your data is being processed and access to your personal data.  You also have rights to change and erase. You can make a request by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to

Roberto D’Angelo
Via Bagnulo 71
Piano di Sorrento (NA)
ITALY

5. SECURITY OF PERSONAL DATA - HOW WE KEEP YOUR INFORMATION SECURE
All areas of the naples-airport-taxi.com website where you enter personal data are encrypted using industry standard SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. All passwords are encrypted on our databases using one-way encryption.
In addition to this we do not retain any credit card information on our servers or databases after the service has been provided.

6. HOW TO CONTACT US
If you have any questions about privacy policy please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or post to:

Roberto D’Angelo
Via Bagnulo 71
Piano di Sorrento (NA)
ITALY

Any changes we may make to our Privacy Policy in the future will be posted on this page and if appropriate will be emailed to you.

 

7. Data communication and disclosure
The personal data collected shall not be disclosed nor communicated to third parties, except when allowed by law and, however, in compliance with the procedures provided for by it.

8. Owner and person responsible for data processing
The owner and person responsible for data processing is
Sorrento Limousine of Roberto D'Angelo with registered office in Via Bagnulo 71 Piano di Sorrento (NA) ITALY VAT IT04674351210

 

COOKIE POLICY

Our website only uses technical cookies that are necessary to provide the booking service.
No other cookies, or third party cookies are used and no user or guest is tracked by external services.

Credits

Thanks to https://pixabay.com/ and Wikimedia for some images, and in particular thanks to:

Mariordo (Mario Roberto Durán Ortiz) Venice Cruise port photo
Gondola Image by Ruth Archer from Pixabay
Jesolo beach by Annia316
Venice S. Lucia Station Mister no
V
enice canals by Beata Maria Zdyb
Image by Wolfgang Claussen from Pixabay 

Sorrento Limousine
Via Bagnulo 71
Piano di Sorrento -Italy
VAT IT04674351210
Email: info@naples-airport-taxi.com