We follow the WHO guidelines and the Italian laws to keep all our customers safe!
Face covering and hand sanitation
All our drivers wear masks and all customers will need a face mask to board all our vehicles.
The mask, or other type of face covering, will have to cover both mouth and nose, during the entire journey*.
The driver will sanitise hands before every trip.
*If you are rightfully exempt from wearing a face-covering due to medical or other reasons, please let us know before you travel.
We usually clean our vehicles regularly, however we now sanitize frequent touchpoints, before each transfer.
Passengers cannot sit too close inside the vehicles, so you may need to book a larger vehicle, depending on the total number of passengers, however families can travel together with no restrictions. If you are not sure
The driver will avoid physical contact with the passengers and their belongings, where possible.
As an additional measure, we prefer prepaid transfers and cash payments directly to the driver should be done for the exact amount to avoid money exchange.
Where possible and safe to do so, transport operators will ensure that fresh air supply is consistently flowing through vehicles. Sufficient time will be allowed between transfers to ventilate the cars.
Cancellations and Refunds
During 2020 we received a lot of cancellations and we did our best to ensure all customers were properly and quickly refunded. We understand that the travels permissions may vary quickly and we are ready to face last minute cancellations due to the pandemic, but we hope flexibility will be adopted by both parts. We will try to offer the best cancellation policy we can but we invite our customers to contact us as soon as possible whenever there will be changes in their travel plans.